Downloads, delivery and household use
Sounding Line Media, LLC operates Lamb and Lark Learning. These terms cover the film and album download packages described in our shop.
What you receive
Each purchase supplies only the digital files listed on its product page. No physical product will be shipped. There is no subscription. Film and music recordings are in English; included caption and PDF languages are specified on the product page. A download purchase is separate from access through third-party streaming services.
Delivery and access
Payhip handles checkout and provides download access after successful payment, including an emailed receipt and download link. Check the email address used at checkout and your spam folder if the email does not arrive. If payment succeeds but access is missing, contact scott@soundingline.media with your order reference and product title.
Downloads require an internet connection and enough free storage. Film collections are several gigabytes; individual film downloads are provided separately. Unzip ZIP downloads before use. MP3, MP4, PDF and separate WebVTT caption files require compatible software. Caption files must be opened with a player that supports them. Our existing free website resources remain available.
Email gifts
Select “Give as a gift” at Payhip checkout, enter the recipient’s email address and add your message. After successful payment, Payhip emails the recipient a download link and your message. Delivery is automatic after purchase; scheduled delivery is not offered here. Please check the recipient’s email carefully. If the gift email is missing, ask the recipient to check their spam folder and contact Scott with the order reference if help is needed.
A gift purchase grants personal use to the recipient’s household. To keep a separate copy for another household, purchase another copy. The same digital delivery, support and refund terms apply.
Personal and household use
You may keep a backup, listen and watch offline, and print included PDFs for members of one household. Do not redistribute, resell, publicly upload or share the downloadable files. Classroom, organizational and public-screening use requires separate permission. Purchase does not transfer copyright ownership or grant exclusivity or commercial reuse rights. These terms do not limit rights provided by applicable law.
Help and refunds
If a download is missing, corrupt, duplicated by mistake or materially different from its product description, email scott@soundingline.media with the order reference and a brief description of the problem. We will help restore access or supply a corrected file. If we cannot supply the purchased files as described, we will refund the affected purchase. Refund rights required by applicable law remain intact. We do not offer change-of-mind refunds for successfully delivered digital downloads except where required by law. There is no physical item to return.
Response and refund timing
Scott handles support. We aim to send a first reply within two business days. After receiving the order reference and the information needed to review the problem, we aim to provide a decision within five business days. If more information is needed, we will explain what is missing and keep you updated.
Once a refund is approved, we aim to submit it to the original payment method within two business days. For card payments processed by Stripe, it typically takes a further five to ten business days after the refund is submitted for the credit to appear, depending on your bank. This is an estimate, not a guaranteed bank processing time. If the credit has not appeared after that period, contact us with the order reference so we can check its status.
Do not send card details or children’s personal information. These service targets do not limit refund rights provided by applicable law.
Prices and contact
Prices are in USD. Applicable tax and the final payable amount appear at checkout. Questions about household, classroom or organizational use: scott@soundingline.media. Support and contact.
Existing standalone sheet-music and songbook checkout terms remain unchanged.